CEI corporate policies are listed below. If you have specialized needs or need more information, please do not hesitate to call our customer service representative for further assistance.
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Standard hours are Mon through Fri, 6:00AM - 5:00PM ET. Weekend and off-hours analysis can be easily accommodated; a minimum fee of $200.00 applies. |
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TAT requested by the client begins at the time the samples are received at our laboratory. Samples received after 4:00PM ET will be processed at 8:00AM the following business day. |
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RUSH analysis is available at an extra charge for most analysis. |
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Laboratory reports are faxed or e-mailed to clients immediately upon analysis. Hard copy reports are forwarded the next day via US mail. |
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Samples are disposed of after 30 days unless otherwise requested by the client in writing. |
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Return a completed credit application to our Accounting Department. Accounts are usually approved within 3 business days. |
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Projects are invoiced separately. A statement is forwarded monthly summarizing your account balance. |
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Standard terms are Net 10 days. Payment is accepted by cash, checks, money orders, Visa and MasterCard. |
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A policy of strict confidentiality is observed in all aspects of our work. Absolutely no information or test results will be issued to a third party without permission from the client. |
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Price discounts are available for larger projects. Call our customer service representative for details. |
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